How to Fix an Issue with Time Matters Acrobat PDF Creation

Time Matters lets you create reports as Acrobat PDF files. Time Matters also can create a PDF file and a Time Matters Document record automatically from a Word document.

Here is a screenshot showing the Create PDF option in the right-click menu within the Document tab of a Matter:

But sometimes the PDF function in Time Matters may go haywire, prompting you to choose a folder when the PDF file should be saved automatically to the folder for the current Matter. Or Time Matters may simply fail to create a PDF file.

The issue is specific to the computer where it occurs. Ordinarily, removing the Time Matters Private Driver will solve the problem. Windows 10 likes to change the Settings Menus frequently, making it difficult to find the option you need. It is simpler to use the Devices and Printers window.

To open the Devices and Printers window:

Click the Windows Start icon (lower left corner of Desktop)
Type: control and press Enter
If the Category window appears, click Hardware and Sound.

Click on Devices and Printers.
Right-click on Time Matters Private Driver.
Click: Remove.

If the PDF function has been failing, you may have multiple instances of the Time Matters program running invisibly. To close these instances:

Right-click on a blank part of Windows Taskbar at the bottom of your screen.
Choose: Task Manager.
Click Details.
Find any instances of tmwe.exe, right-click each one and choose End Task.

Once you have completed these steps, the Time Matters PDF function should return to normal.

If you would like to get back to the Devices and Printers page easily, you can create an icon on your Windows Desktop. Right-click on the Desktop and choose New | .Shortcut. Paste the following entry into the field:
explorer.exe shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A}
For a name, use: Devices and Printers.

If you have other issues with Time Matters or questions, you are welcome to call 800.575.0007 or write to us:

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