Preventing Time Matters Crashes - Sublists

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If you have Time Matters 10 and are experiencing consistent crashing, it may be due to a new setting. To change the setting:

  • Go to: Main Menu | File | Setup | General | Program Level | Forms
  • In the center, change "Display 100 records..." to "Display 1,000 records..."

This setting controls how many records are pre-fetched for Sublists. Sublists are the lists of records that appear on Contact forms, Matters forms, and other forms. The Sublists have tabs named: Related, Notes, Documents, etc.

Live Telephone Technical Support

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Think of Technical Support as an insurance policy. If your Time Matters, Billing Matters or PCLaw software stops working, you need to get it back in action fast. Some of the problems Technical Support can help you with are:

  • You cannot open Time Matters, Billing Matters or PCLaw. Your office is at a standstill.
  • You try to backup your database but it does not seem to work properly.
  • You receive an error message that you do not understand.
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