Category: troubleshooting

Delete or Undelete a TM Message - Feb. 15, 2023 - administration, troubleshooting
How to delete and undelete TM Messages

Moving Documents to the Correct Folder - Nov. 18, 2021 - document management, troubleshooting
If you have saved a number of documents to the wrong folder using Time Matters, you can correct the folder and the Time Matters Document records using one of these three methods.

Fix for Save to PDF in Time Matters / Billing Matters - Apr. 18, 2021 - Billing Matters, links, troubleshooting
A fix for when Time Matters / Billing Matters stops saving invoices and report to PDF files…

Fix a Merge Template Data File in Time Matters - Nov. 17, 2020 - document creation, troubleshooting

Time Matters Error - Unable to Connect to SQL Server - Feb. 28, 2020 - troubleshooting, links, MS Office
When Time Matters is unable to connect to SQL Server, this fix may resolve the issue.

Fix Time Matters Save in Acrobat - Oct. 4, 2018 - document management, links, troubleshooting
A release of Adobe Acrobat broke the Time Matters Save button. Here is a fix with step-by-step instructions.

Time Matters Error - Create a PDF - Jul. 18, 2018 - document creation, troubleshooting
Sometimes the PDF function in Time Matters may go haywire, preventing you from creating reports as Acrobat PDF files and converting Word files to PDF. This posts explains how to fix the Time Matters PDF function by removing the Time Matters Private Driver.

Time Matters - Fix the Time Matters Save Button in Microsoft Word - Jun. 19, 2018 - links, document management, troubleshooting
How to fix the Time Matters Save button in MS Word when it disappears.

Time Matters Save Button in Acrobat - Feb. 28, 2018 - document management, links, troubleshooting
The TM Save button in Adobe Acrobat can simplify the process of saving PDF files into the Time Matters Document Management System. Find out how to add this button to your Acrobat software and how to make it appear if you run into trouble getting it installed.

Acrobat DC Fix for Time Matters button - Nov. 22, 2017 - troubleshooting, updates
Here is a fix for a recent update to Adobe Acrobat DC that broke the TM Save button...

Printer Not Activated Error Code -30 in Time Matters - Aug. 4, 2017 - billing, reports, troubleshooting
To fix the error message, Printer Not Activated Error Code -30, follow these steps.

Time Matters Power View Fix - Oct. 9, 2016 - lists, troubleshooting, upgrading
Here is a tweak to the fix for the Time Matters 15 Power Views of Notes and TM Messages that otherwise display HTML code, cluttering and wasting screen space.

Time Matters Q and A - Oct. 1, 2016 - billing, customizing, reports, training, troubleshooting
This collection of Time Matters tips ranges from simply helpful to extremely advanced. I am sharing my answers to questions I've received as a Time Matters consultant from hundreds of my Time Matters clients and associates.

Time Matters not Creating PDF Files - Sep. 1, 2016 - Billing Matters, links, troubleshooting
This tip explains how to get the Time Matters PDF feature working again. After upgrading to Windows 10, you may find that Time Matters can no longer create PDF versions of reports, documents and, if you use Billing Matters, invoices that can be reprinted or emailed.

Fix the TM Save Button in Word - Aug. 17, 2016 - document management, links, troubleshooting
The TM Save button in MS Word simplifies the process of saving Word documents into the Time Matters Document Management System. Find out how to add this button to MS Word, set the Word security settings, and add the TM Save button to the top toolbar (Quick Access bar) in MS Word 2010.

Note Power View Fix for TM15.1.1 - Jun. 1, 2016 - lists, troubleshooting
This fix eliminates a bug in Time Matters 15.1.1 that causes the display of extraneous code and text at the end of each Note in the Power Views in the Matter List, Contact List, Note List and TM Messages with attached Notes.

Preventing Time Matters Crashes - Feb. 20, 2016 - setup, troubleshooting
Time Matters crashes can be caused by the performance settings in Windows. They do not tend to damage data but can cause the loss of unsaved changes and are annoying. I recommend that every Windows computer running Time Matters should have the settings described here.

Fix the Time Matters Outlook Add-In - Oct. 29, 2015 - email, troubleshooting

Time Matters Known Issues List - Dec. 31, 2013 - troubleshooting

Time Matters 12 Issues - Oct. 25, 2013 - troubleshooting
Issues we learn of after the release of Time Matters 12 and its Service Packs are reported here.

Backup Error - Executing SQL directly; no cursor - Sep. 26, 2013 - backup, troubleshooting
Here are three solutions to issues that cause a MS SQL Server backup of Time Matters or other SQL databases to fail with the error message: "Executing SQL directly; no cursor."

Conversion to Version 12 Updates - May. 20, 2013 - troubleshooting, updates

Certificate Expiration for TM Add-Ins - Jun. 26, 2012 - links, troubleshooting
Certificates for Time Matters add-ins for some programs expired on 6/23/2012. You will probably be affected if (1) You are using any version of Time Matters before 11.1 SP1, AND (2) You use TM links, such as TM Save in MS Word or TM Connect in Outlook. Expect these links to stop working after 6/23/2012, unless you have updated to Time Matters 11.1 Service Pack 1 or applied a fix for TM9, TM10, TM11 or TM11.1 without SP1.

Outlook 2010 and Time Matters - Jun. 21, 2012 - Outlook, add-ins, email, links, troubleshooting
Time Matters can put TM Connect buttons into Outlook 2010 so you can save Outlook e-mails into Time Matters, linking them to Contacts and Matters. The TM Connect buttons have moved from their old locations in Outlook 2003 and 2007. Here we show you where to find them and explain what they do.

TM-AutoBackup Success Story - Jun. 2, 2011 - backup, troubleshooting
TM-AutoBackup warned a law office in time for their computer expert to fix a problem with their Time Matters database before everyone arrived for work.

Fixing Desktop Extensions - May. 10, 2011 - Windows, troubleshooting
If you get a message that says Desktop Extensions have stopped working, you can take steps to fix Desktop Extensions.

Preventing Time Matters Crashes - Sublists - Dec. 18, 2010 - forms, troubleshooting

Time Matters on Windows 2008 Server - Jun. 18, 2010 - Windows, setup, troubleshooting
Installing Time Matters on Microsoft Windows Server 2008 or Microsoft Small Business Server 2008 is a more complicated process than installing on a Windows XP, Windows Server 2003 or Windows 7. Here are some tips.

MS SQL Server 2008 Express - Caution! - Mar. 26, 2010 - products, setup, troubleshooting
At this writing, you can install MS SQL Server 2008 Express with SP1, but then you cannot install SQL Server 2008 Management Studio Express, a program that is important for configuring Time Matters 10.

Live Telephone Technical Support - Feb. 7, 2010 - help, troubleshooting
Think of Technical Support as an insurance policy. If your Time Matters, Billing Matters or PCLaw software stops working, you need to get it back in action fast. Some of the problems Technical Support can help you with are: You cannot open Time Matters, Billing Matters or PCLaw. Your office is at a standstill. You try to backup your database but it does not seem to work properly. You receive an error message that you do not understand.

Merge Templates Broken after Windows Update - Dec. 15, 2009 - document creation, troubleshooting
Here is a fix for an issue that may occur after updating Windows XP. The symptom is that your Merge Templates do not work. You get these error messages: "Word cannot start the converter mswrd632.wpc" and "Unable to open the Specified Merge Form File". You may be able to fix it with this Registry patch.